FG8 FAQ — All your questions answered, right here

No. Each person may only have one account on fg8. Creating multiple accounts under the same identity will result in all accounts being suspended and your balance may be forfeited. If you're having any issues, please contact the support team.

Your email and mobile number can be updated with some restrictions. However, changing your name or date of birth requires submitting KYC documents (National ID or passport) and approval from the support team. It's best to enter accurate information from the start.

KYC (Know Your Customer) verification is mandatory under international regulations. It helps prevent fraud and money laundering. Before your first withdrawal, you will need to upload a clear photo of your National ID or passport. Verification is typically completed within 24 hours.

On the login page, click "Forgot Password?" Enter your registered mobile number or email address — an OTP or reset link will be sent to you. Use it to set a new password. If you run into trouble, contact our support team directly.

To close your account, email [email protected] or reach out via live chat. Make sure to withdraw any remaining balance before closing. A Self-Exclusion option is also available as part of responsible gaming.

fg8 supports deposits via mobile banking, internet banking, bank transfer, debit/credit cards, and various e-wallet services. The full list of available methods can be found in the "Deposit" section of your account dashboard.

The minimum deposit starts from BDT 500 (may vary by payment method). Maximum deposit limits also apply. Check the Deposit section of your dashboard or contact support for exact limits.

Withdrawal requests are typically processed within 24 hours. Verified KYC accounts are processed faster. Bank transfers may take 1–3 business days. KYC verification is mandatory for your first withdrawal.

Wait a few minutes and refresh the page. If the issue persists, email [email protected] or reach out via live chat with your payment receipt or screenshot. Most cases are resolved within 1–2 hours.

For security purposes, it is strongly recommended to use the same payment method for both deposits and withdrawals. This helps ensure faster approval. Withdrawing via a different method may require additional verification.

fg8 does not charge any fees for withdrawals. However, your payment service provider may apply their own charges. Please refer to the terms and conditions of the specific payment method for details.

Once you complete registration and make your first deposit, a welcome bonus will be automatically credited to your account. The bonus amount depends on your deposit. For full terms and conditions, On the Promotions Page here.

A wagering requirement is the number of times you must bet your bonus amount before you can withdraw it. For example, a 10x wagering requirement on a BDT 1,000 bonus means you need to place a total of BDT 10,000 in bets before withdrawing. Each bonus has its own specific terms.

When someone registers using your referral link or code and makes their first deposit, both you and the new member will receive a bonus. Your referral code can be found in your account dashboard.

Expired bonuses are automatically removed from your account. Each bonus typically has a validity period of 7–30 days. Use your bonus as soon as possible after receiving it, and make sure to read the terms and conditions carefully.

You earn loyalty points on every bet you place. Those points can be redeemed for cashback, free spins, exclusive bonuses, and VIP perks. The more points you accumulate, the greater the rewards.

fg8 offers Sports Betting (cricket, football, tennis, and more), Live Casino (blackjack, roulette, baccarat), slots (300+), bingo, crash games, and virtual sports. All games are available on both mobile and desktop.

Yes, all games on fg8 are RNG (Random Number Generator) certified. RNG ensures that every outcome is completely random and unpredictable. Independent third parties audit this regularly. fg8's gaming platform is fully transparent.

Live betting, also known as in-play betting, lets you place bets while a match is in progress. Odds update in real time, so quick decisions matter. Head to the Sports section to see live matches and bet on your preferred events.

Every slot game has its own RTP (Return to Player) percentage. fg8 slot games typically carry an RTP of 95%–97%, meaning that over the long run, for every BDT 100 wagered, an average of BDT 95–BDT 97 is returned to players. In the short term, wins and losses are entirely random.

Some bets can be cancelled within a certain time window, but this is not always the case. Live bets generally cannot be cancelled once confirmed. Always review all details carefully before placing a bet.

Yes. fg8 uses 256-bit SSL encryption. Your personal information, payment details, and gaming history are fully protected. Your data is never sold or shared with third parties. Learn more Privacy Policy here.

2FA (Two-Factor Authentication) adds an extra layer of security by requiring a one-time OTP sent to your mobile in addition to your password at login. This means even if someone gets hold of your password, they still cannot access your account. You can enable 2FA from the "Security" section in your account settings.

Change your password immediately and enable 2FA. Log out of all active sessions, then contact [email protected] or live chat with full details. The fg8 security team will investigate and take action promptly.

No, never. No fg8 employee will ever ask for your password, OTP, banking PIN, or card number via email, SMS, or phone. If you receive any such communication, it is a scam — report it to our support team immediately.

Self-exclusion means temporarily locking your account for a set period, ranging from 1 week to 5 years. You can activate it through the "Responsible Gaming" section in your account settings or by contacting our support team. Learn more Responsible Gaming page here.

Go to the "Responsible Gaming" section in your account settings to set daily, weekly, or monthly deposit limits. Decreasing a limit takes effect immediately, but increasing one requires a 7-day waiting period.

The fg8 support team is available 24/7 to help you. Consulting a professional mental health advisor is also the most effective step you can take. Remember — asking for help is not a weakness; it takes real courage.